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Client Relations Specialist
2 months ago
Customer Service Representative:
Order Processing:
Leverage ERP systems to accurately create and manage customer orders in a timely manner.
Account Management:
Establish and maintain customer profiles, ensuring all information is precise and current.
Procurement Coordination:
Collaborate with suppliers to oversee purchase orders and guarantee prompt delivery of goods.
Client Assistance:
Deliver outstanding customer support via phone, email, and chat, addressing questions, resolving challenges, and ensuring client satisfaction.
Administrative Duties:
Generate and update documentation, manage communications, and prepare necessary paperwork.
Record Keeping:
Ensure accurate documentation of customer interactions, orders, and transactions within the ERP framework.
Qualifications of a
Customer Service Representative:
Experience: Minimum of 3 years in a customer service position within a manufacturing sector.
ERP Expertise:
Proficient in ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) for managing orders and inventory.
Detail-Oriented:
Exceptional accuracy in data entry and record maintenance.
Benefits:
Competitive salary and comprehensive benefits package
Health, dental, and vision coverage
401(k) plan
Paid time off and holidays
