Customer Relations Specialist

2 weeks ago


Santa Ana, California, United States PSA Full time
About the Role

We are seeking a highly skilled Customer Relations Specialist to join our PSA Customer Relations team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Exercise discretion and sound judgment when engaging with customers and internal stakeholders.
  • Collaborate with operations and other departments to resolve customer inquiries and issues.
  • Provide accurate and complete information to customers using our department protocols.
  • Resolve customer queries by clarifying issues, determining causes, and selecting the best solutions.
  • Maintain customer accounts by processing adjustments and updates.
  • Continuously update department spreadsheets with incoming orders.
  • Escalate unresolved issues to lead/supervisors as needed.
Requirements
  • High school diploma or equivalent; college degree preferred.
  • At least 4 years of relevant customer relations experience.
  • Strong problem-solving skills and excellent communication skills.
  • Excellent listening skills and an empathetic voice and manner.
  • Organized, detail-oriented, and possess strong interpersonal skills.
  • Knowledgeable in Google Workspace systems.
  • Knowledgeable in utilizing Salesforce preferred.
Why Join Us?
  • Competitive hourly rate: $21.
  • Health insurance, 401(k) matching plan, vacation, holiday pay, and employee discounts.
  • Flexible hours and a fun working environment.

Candidates must be authorized to work in the United States. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.



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