Catering Operations Manager
3 weeks ago
**Job Summary:**
We are seeking a highly skilled and experienced Catering Operations Manager to join our team at Lessing's Hospitality Group. As a key member of our events team, you will be responsible for coordinating and executing all aspects of catering operations, ensuring seamless and exceptional service to our clients.
**Key Responsibilities:**
* Assist with training and development of event staff, providing constructive feedback as needed
* Hold staff accountable to Pelican Club guidelines and policies
* Lead the team, creating a positive work environment and maintaining company culture
* Solve any issues that may arise (guests, staff, maintenance, etc.)
* Be responsive to customer complaints or inquiries
**Event Planning and Coordination:**
* Assist in the planning of events, including preparing diagrams, timelines, and vendor coordination
* Attend tastings, build rapport with clients, and prepare notes and photos
* Review details on Wedding Homework to ensure all details are communicated on BEO
* Attend BEO meetings, ensuring captains have updated BEOs with changes the day of the event
**Operations and Financial Management:**
* Open and prepare the building for the day of the event
* Conduct walk-thrus to ensure the building and grounds are clean and free of debris
* Assist with scheduling maintenance as needed
* Meet with captains prior to pre-shift to review BEO details
* Greet clients upon arrival, serving as the main point of contact
**Financial Management:**
* Contribute to achievement of budgeted food sales, beverage sales, and labor costs
* Forecast and maintain inventory in a cost-efficient manner
**Qualifications:**
* College degree
* Proficient in English; Spanish is a plus
* Extensive Food and Beverage knowledge
* Event sales and/or event planning background
* Previous experience in a similar role or minimum 4 years' experience as Banquet Supervisor or Conference Services Manager
**Skills:**
* Customer service
* Refined communication
* Leadership and delegation
* Detail-oriented and accurate
* Time management
* Calm demeanor
**Salary Range:**
$80,000 - $120,000
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