Catering Operations Manager

3 weeks ago


West Palm Beach, Florida, United States Lessing's Full time
Job Title: Catering Operations Manager

**Job Summary:**

We are seeking a highly skilled and experienced Catering Operations Manager to join our team at Lessing's Hospitality Group. As a key member of our events team, you will be responsible for coordinating and executing all aspects of catering operations, ensuring seamless and exceptional service to our clients.

**Key Responsibilities:**

* Assist with training and development of event staff, providing constructive feedback as needed
* Hold staff accountable to Pelican Club guidelines and policies
* Lead the team, creating a positive work environment and maintaining company culture
* Solve any issues that may arise (guests, staff, maintenance, etc.)
* Be responsive to customer complaints or inquiries

**Event Planning and Coordination:**

* Assist in the planning of events, including preparing diagrams, timelines, and vendor coordination
* Attend tastings, build rapport with clients, and prepare notes and photos
* Review details on Wedding Homework to ensure all details are communicated on BEO
* Attend BEO meetings, ensuring captains have updated BEOs with changes the day of the event

**Operations and Financial Management:**

* Open and prepare the building for the day of the event
* Conduct walk-thrus to ensure the building and grounds are clean and free of debris
* Assist with scheduling maintenance as needed
* Meet with captains prior to pre-shift to review BEO details
* Greet clients upon arrival, serving as the main point of contact

**Financial Management:**

* Contribute to achievement of budgeted food sales, beverage sales, and labor costs
* Forecast and maintain inventory in a cost-efficient manner

**Qualifications:**

* College degree
* Proficient in English; Spanish is a plus
* Extensive Food and Beverage knowledge
* Event sales and/or event planning background
* Previous experience in a similar role or minimum 4 years' experience as Banquet Supervisor or Conference Services Manager

**Skills:**

* Customer service
* Refined communication
* Leadership and delegation
* Detail-oriented and accurate
* Time management
* Calm demeanor

**Salary Range:**

$80,000 - $120,000

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