Guest Services Supervisor

2 weeks ago


Brooklyn, New York, United States 1 Hotel Brooklyn Bridge Full time

Salary Range:
Annual Salary: $75,000

Overview:

Join Our Team...

The front office serves as the core of our hospitality experience. This dedicated team is the first point of contact for guests, ensuring their needs are met and introducing them to our unique brand. Leading this team requires a broad skill set, including analytical thinking, problem-solving abilities, and a natural talent for building rapport with guests. Above all, it demands a genuine passion for enhancing each guest's stay.

We are currently in search of an exceptionally engaging Guest Services Supervisor at our 1 Hotel Brooklyn Bridge. The ideal candidate will have a deep understanding of this pivotal role and its significant influence on the overall guest experience. If you believe you possess the qualities we seek, we encourage you to explore this opportunity.

Qualifications:
About You...
  • Enthusiastic about hotel management and guest relations, with a minimum of 2 years of experience in a supervisory role within a premium or luxury hotel setting.
  • A post-secondary diploma or degree is advantageous.
  • Comprehensive knowledge of front office operations, with proven leadership skills and a track record of enhancing guest and team member satisfaction as well as financial outcomes.
  • Exceptional communication skills, both verbal and written.
  • Willingness to maintain a flexible schedule, including days, evenings, weekends, and holidays.
  • Availability to work overnight shifts.

About Us

Our workplace culture is nurturing and considerate, delivering service that is both friendly and knowledgeable, aimed at fostering a sense of satisfaction and well-being. As part of our team, you can anticipate various activities and benefits that align with your passion for nature, including:

  • A nature-inspired work environment.
  • Health & Wellness: Comprehensive Medical, Dental & Vision plans, along with an Employee Assistance Program.
  • Retirement Planning options.
  • Paid Personal Days.
  • Career Growth: We are expanding rapidly, creating numerous advancement opportunities worldwide.
  • SH University: Provides eligible team members with opportunities for professional development and certifications through our exclusive online learning platform.
  • Team Member Recognition Program: Earn rewards and contribute positively to the community.


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