Guest Services Associate

2 weeks ago

Brooklyn, New York, United States Crunch Fitness Full time
About Crunch Fitness

Crunch is a No Judgment Gym that merges fitness with entertainment, creating an environment where serious exercise is enjoyable.

Are you looking to blend your work life with fitness and enjoyment? At Crunch, we offer more than just a job; it's a chance to motivate others in achieving their fitness aspirations. Our 'No Judgments' philosophy fosters a diverse and inclusive community of professionals, making Crunch a fantastic workplace.

Benefits and Perks:
  • Access to state-of-the-art facilities featuring functional training zones, premium strength machines, and advanced cardio equipment.
  • Complimentary CPR/AED re-certification courses.
  • Comprehensive benefits package including group health insurance, disability coverage, life insurance, and paid time off for vacations and holidays (full-time status required).
  • Free Crunch gym membership.
  • Exclusive discounts on various services and products.
Key Responsibilities:
  • Welcome all members and guests warmly, ensuring a positive experience as they leave the facility.
  • Process check-ins for all members and guests according to established procedures.
  • Utilize club software to relay messages during member check-in.
  • Answer phone calls in a courteous and professional manner.
  • Inform members and guests about special events and activities.
  • Foster a welcoming atmosphere for all members.
  • Address member requests or escalate to management as necessary.
  • Maintain a professional demeanor at all times.
  • Adhere to all company policies, procedures, and standards.
  • Promote retail products available at the front desk.
  • Coordinate member service appointments as needed.
  • Assist in various areas such as retail and childcare as required.
  • Process payments for member services in line with company guidelines.
  • Familiarize yourself with club facilities, services, and schedules.
  • Keep your workspace clean and organized.
  • Support club management with various projects as assigned.
  • This position may report to the Operations Manager when applicable.
  • Follow all guidelines outlined in the Employee Handbook.
  • Responsibilities may be adjusted or modified as needed.
Qualifications:
  • Fluency in English.
  • Strong reading and writing abilities.
  • Excellent communication skills.
  • Exceptional customer service capabilities.
  • Must be at least 18 years old.
  • Experience in a fast-paced environment is preferred.
  • Ability to multitask effectively.
  • High energy and patience are essential.
  • Open availability is required.
Equal Opportunity Employer

Crunch is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Compensation: $16.00 per hour

LEAD. INSPIRE. SUCCEED

Crunch is a No Judgment Gym that merges fitness with entertainment, creating an environment where serious exercise is enjoyable.

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