Guest Services Coordinator

2 weeks ago


Brooklyn, New York, United States NASCAR Full time
MICHIGAN INTERNATIONAL SPEEDWAY

Located on over 1,400 acres in the scenic Irish Hills of Southeastern Michigan, Michigan International Speedway boasts a rich legacy in the world of motorsports. For more than five decades, it has been a beloved venue for NASCAR enthusiasts and a hub of exhilarating experiences. The speedway features numerous campgrounds, making it the largest registered campground in Michigan. Beyond the thrilling race weekends, the venue hosts a variety of events throughout the year, including community tournaments and festivals.

The Guest Services Coordinator plays a pivotal role in supporting management with all facets of Gate Operations and Guest Services. This position collaborates closely with various departments, including facility operations, ticketing, consumer marketing, and administrative functions to meet organizational objectives.

Key Responsibilities:
  • Address and resolve guest inquiries and concerns.
  • Foster relationships with departments to align with organizational goals.
  • Assist in the recruitment and training of event personnel.
  • Oversee ticket scanning processes at entry points.
  • Create informational materials for staff and guests.
  • Support campground management and the development of operational guidelines.
  • Maintain accurate service documentation.
  • Coordinate the operational requirements and systems for events.
Requirements:
  • High school diploma or equivalent qualification.
  • Strong communication abilities.
  • Excellent time management skills and attention to detail.
  • Capacity to thrive in a fast-paced environment.
  • Adept at handling multiple tasks simultaneously.
  • Willingness to work flexible hours, including weekends and extended shifts.
  • Possession of a valid driver's license.
  • Ability to operate vehicles and golf carts.
Physical Demands:

The role requires the ability to stand, walk, use hands, sit, and communicate effectively. The position may involve lifting items weighing up to 25 pounds.

NASCAR is dedicated to promoting a diverse workplace where all employees feel appreciated and empowered. NASCAR is an Equal Opportunity Employer (EEO).

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