Account Specialist

2 days ago

Aurora, Illinois, United States Sonova USA, Inc. Full time
About the Role

Sonova USA, Inc. is seeking a highly motivated and results-driven Account Specialist to join our team. As a key member of our sales team, you will be responsible for qualifying new customer leads, facilitating appointments for high-potential accounts, and owning the process to increase share of wallet within existing accounts.

Key Responsibilities
  • Maintain and develop strong relationships with existing customers within the territory
  • Identify, prioritize, and contact new account leads
  • Collaborate closely with assigned field sales reps or key account managers
  • Manage customer communications in coordination with the field team
  • Schedule meetings for field sales reps in the region
  • Solve Sonova's customers' largest challenges with a 'concierge-like' approach
  • Follow up with existing customers to ensure high-quality customer service is being met
Requirements
  • High school diploma or equivalent, Bachelor's degree preferred
  • 3+ years of experience in inside sales, account management, and/or customer service, medical device preferred
  • Proven ability to solve problems on the fly, proactively and independently
  • Strong ability to manage a wide range of tasks in an efficient and organized manner
  • Adherence to moral and ethical principles in the conduct of own work and in the relationships with others
What We Offer
  • Improving the quality of life of millions of people suffering from hearing loss
  • A challenging and motivating assignment as part of a dynamic team
  • Modern mindset and processes, accommodating flexible working conditions
  • Opportunities for further responsibilities and support for further training and development
  • Sonova's outstanding opportunities and career growth
Benefits
  • Medical, dental, and vision coverage
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match
  • Company-paid life/ad&d insurance
  • Company-paid Short/Long-Term Disability coverage (STD/LTD)
  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO, floating Diversity Day, and paid holidays
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company-paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform
  • D&I focused: D&I council and employee resource groups

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