Technical Support Specialist

2 weeks ago


Kingston, Rhode Island, United States Pyramid Consulting Full time

We are currently seeking a skilled Desktop Support Technician for a contract opportunity with potential for long-term engagement. This role involves providing essential support in a dynamic environment. Below are the details of the position:


Position Overview:

The Desktop Support Technician will be responsible for delivering on-site technical assistance, including the installation, maintenance, and repair of computer systems. This role is critical in ensuring operational efficiency and customer satisfaction.


Key Responsibilities:
  • Deliver direct client support, focusing on system installation, servicing, and repairs.
  • Conduct quality checks on system equipment prior to deployment.
  • Troubleshoot and resolve hardware-related issues, including installation, upgrades, and maintenance.
  • Coordinate with relevant personnel for follow-up, testing, and troubleshooting of technical issues.
  • Provide networking support, collaborating with network engineers as necessary.

Essential Qualifications:
  • Minimum of 3 years of experience in field support.
  • Proficient in hardware and software installation, support, and troubleshooting.
  • Familiarity with Windows 10 operating system.
  • Experience with Microsoft Office and Office 365 applications.
  • Ability to configure new PCs and notebooks using SCCM imaging.
  • Experience with ticket management systems.
  • Knowledge of iOS devices.
  • Physical capability to lift and carry up to 40 lbs.
  • Comfortable working in an office environment.
  • Experience with walk-up kiosk support and resupply tasks.
  • Preferred experience with MAC iOS, though not mandatory.

Pyramid Consulting, Inc. is committed to providing equal employment opportunities to all individuals. We prohibit discrimination and harassment of any kind and uphold a diverse and inclusive workplace.



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