Healthcare Customer Service Representative

2 weeks ago


Orange, Connecticut, United States 156392 Full time
Job Overview

We are seeking a dedicated full-time Medical Office Support Specialist for a dynamic Ophthalmology Practice. This role is essential in ensuring smooth operations across our facilities. The ideal candidate will thrive in a collaborative environment, contributing to a team that values patient satisfaction and staff recognition.

Key Responsibilities:

  • Manage patient appointments and maintain organized schedules for physicians.
  • Handle incoming calls, providing assistance and directing inquiries as necessary.
  • Process payments and maintain accurate financial records, including daily batch postings.
  • Facilitate communication between patients and medical staff through various channels.
  • Support the Call Center operations as needed and assist in training new staff members.
  • Travel to different office locations as required.

Qualifications:

  • High School Diploma or equivalent.
  • Minimum of one year experience in a medical environment.
  • Familiarity with medical terminology and electronic health records.
  • Strong customer service skills and attention to detail.
  • Ability to work flexible hours, including evenings and occasional weekends.

Benefits:

  • Competitive salary based on experience.
  • Comprehensive benefits package including health insurance and retirement plans.
  • Opportunities for professional development and training.

COVID-19 Considerations:

Compliance with health guidelines is mandatory, including vaccination requirements.



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