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Customer Service Representative

2 months ago

Orange, Connecticut, United States Iberdrola Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Iberdrola. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and promoting our products and services.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Account Management: Manage customer accounts, including processing transactions, updating information, and resolving billing issues.
  • Product and Service Promotion: Promote our products and services to customers, including energy programs and rates.
  • Communication: Communicate effectively with customers, both verbally and in writing, to resolve issues and provide information.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.
  • Team Collaboration: Work collaboratively with other teams to resolve customer issues and improve customer satisfaction.
Requirements
  • Education: High school diploma or equivalent required.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer software and systems.
  • Experience: Previous customer service experience preferred.
Competencies
  • Customer Focus: Provide exceptional customer service and resolve issues in a timely and professional manner.
  • Communication: Communicate effectively with customers, both verbally and in writing.
  • Problem-Solving: Analyze and resolve customer complaints and issues in a fair and timely manner.
  • Teamwork: Work collaboratively with other teams to resolve customer issues and improve customer satisfaction.
Working Conditions

This is a full-time position that requires working in a fast-paced environment. The successful candidate will be required to work shifts, including evenings and weekends, and may be required to work overtime as needed.