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Customer Retention Sales Representative

2 months ago

Orange, Connecticut, United States PFP Full time
About the Role

We are seeking a highly motivated and results-driven Customer Retention Sales Specialist to join our team at PFP. As a key member of our sales team, you will be responsible for handling retention calls, resolving policy holder issues, and providing exceptional customer service.

Key Responsibilities
  • Retention Calls: Answer all incoming retention calls efficiently and accurately, ensuring that policy holders are satisfied with their coverage and benefits.
  • Policy Holder Issues: Research and resolve policy holder issues in a timely and professional manner, driving resolution to avoid escalation.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries and concerns in a prompt and courteous manner.
  • Referral Opportunities: Identify and maximize referral opportunities, working closely with licensed sales agents to provide additional benefits to policy holders.
  • Data Entry: Enter data and other relevant information into our call center database, ensuring accurate and up-to-date records.
Requirements
  • Life and Health License: Must have a valid Life and Health License.
  • Call Center Experience: 1-2 years of experience working in a call center environment is required.
  • Sales Experience: 1-3 years of sales experience is preferred.
What We Offer
  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits: Excellent benefits package, including paid holidays, paid time off, and all expenses paid award trips.
  • Opportunities for Growth: Opportunities for growth and advancement within the company.