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Customer Retention Sales Representative

2 months ago

Orange, Connecticut, United States PFP Full time
About the Role

This is a hybrid position that requires the employee to be within commutable distance to our Corporate Headquarters.

We are seeking dynamic individuals for the role of Retention Sales Specialist. The successful candidate will be responsible for handling retention calls, resolving policy holder issues, and preparing for a rewarding career in insurance services.

Key Responsibilities
  • Answering all incoming retention calls efficiently and accurately.
  • Maintaining daily department close ratios.
  • Efficiently using all systems related to providing service.
  • Offering members alternative, future payment methods when necessary.
  • Identifying and maximizing referral opportunities.
  • Researching and resolving policy holder issues, and driving resolution to avoid escalation.
  • Entering data and other relevant information into call center database.
  • Identifying opportunities to transfer to licensed sales agents for additional benefits.
Requirements
  • Life and Health License is required.
  • 1-2 years' of experience working in a call center environment (required).
  • 1-3 years of sales experience.
What We Offer
  • Great corporate office experience, opportunities to learn new skills, and perfect the skills you already have.
  • This role has a base pay plus incentives, bonuses, profit share, paid holidays, paid time off, all expenses paid award trips, and excellent benefits.
  • Annual income potential of $40,000+ along with uncapped commission to earn even more.
  • $20.51/hour base pay.
What We're Looking For
  • Driven and goal-oriented individuals.
  • Technologically savvy individuals.
  • High level of integrity with the desire to help others.
  • Coachable individuals.
  • Positive individuals.
  • Resilient individuals.