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Veterinary Front Desk Coordinator

2 months ago

Seattle, Washington, United States Southern Veterinary Partners Full time
About the Role

We are seeking a highly organized and detail-oriented Veterinary Receptionist to join our team at Southern Veterinary Partners. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our clients and their pets.

Responsibilities
  • Manage the front desk and reception area, ensuring a welcoming and efficient experience for clients and their pets.
  • Answer and direct phone calls, respond to emails, and communicate with clients and staff in a professional and courteous manner.
  • Process client transactions, including payments and credit card transactions, and maintain accurate records.
  • Assist with scheduling appointments, exams, and procedures, and ensure that all necessary paperwork is completed.
  • Provide administrative support to the veterinary team, including preparing medical records, updating client information, and performing other tasks as needed.
  • Maintain a clean and organized workspace, including the reception area and storage areas.
  • Participate in ongoing training and education to stay up-to-date on veterinary medical terminology, procedures, and best practices.
  • Collaborate with the veterinary team to ensure seamless communication and a high level of customer satisfaction.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1-2 years of experience in a veterinary or medical office setting.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and knowledge of veterinary software.
  • Ability to maintain confidentiality and handle sensitive information.
  • Flexibility to work a variety of shifts, including weekends and holidays.
Benefits
  • Competitive hourly rate.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Life insurance and short-term disability coverage.
  • Paid time off and holidays.
  • Opportunities for professional growth and development.