Spanish-English Intake Services Specialist

2 weeks ago


San Bernardino, California, United States Knowledge, Education For Your Success Full time

Join our dedicated team as a CLIENT INTAKE COORDINATOR and contribute positively to the community.

Established in 2009, Knowledge and Education for Your Success (KEYS) is a nonprofit organization focused on improving access to essential services for low-income individuals and families. Our organization offers a variety of support services, including case management, to help clients navigate available resources.


The CLIENT INTAKE COORDINATOR will be responsible for planning, organizing, and facilitating the screening process for individuals and families who are homeless or at risk of homelessness. This role may involve working in both office environments and field settings. The position includes various administrative tasks to support KEYS operations while ensuring high-quality customer service.

Key Responsibilities:

  • Manage incoming calls, welcome visitors, and provide information about KEYS programs, directing inquiries to appropriate staff or external agencies as needed.
  • Assist with initial program evaluations and client assessments, coordinating appointments in-office or offsite. Gather necessary documentation for program admission and address client inquiries.
  • Facilitate client transportation related to services, ensuring eligibility and need are met, using KEYS vehicles.
  • Conduct data entry into relevant databases, prepare reports, and maintain organized files, schedules, and records while compiling basic statistical data.
  • Deliver exceptional customer service in both English and Spanish.

Qualifications:

A high school diploma or equivalent is required, with training in typing, computer applications, filing, and office procedures. An associate degree is preferred. Candidates should have a minimum of two years of experience in social services or the housing sector, particularly with high-risk populations facing homelessness, substance abuse, or mental health challenges. Bilingual proficiency in English and Spanish is essential, along with a valid driver's license.

Benefits:

KEYS offers comprehensive benefits, including fully employer-paid medical, dental, life/AD&D, and vision insurance for employee-only coverage. A voluntary 403(b) retirement plan is available, with eligibility for enrollment starting the first of the month following 30 days of employment. Additional perks include a cell phone allowance, 12 paid holidays, and paid vacation and sick leave.

Are you ready to make a meaningful impact in our community? We encourage you to consider this opportunity.

Job Posted by ApplicantPro

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