HVAC Service Operations Manager

1 week ago


Burlington, Washington, United States R&H Mechanical, Inc. Full time
Job Overview

Service Manager - HVAC

R&H Mechanical, Inc. is seeking a dedicated and experienced Service Manager to oversee our thriving service department. As a family-owned enterprise established in 1976, we pride ourselves on delivering exceptional customer service and high-quality maintenance and repair solutions. Our technicians are engaged in both commercial and residential service calls across various counties.

Position Responsibilities:

  • Manage daily operations of the service department, ensuring efficient dispatching and productivity of service technicians.
  • Foster strong customer relationships and address any service-related inquiries.
  • Review and manage billing processes and warranty claims.
  • Collaborate with other management personnel regarding warranty and installation requirements.
  • Ensure comprehensive training and development of all service technicians.
  • Maintain the profitability and growth of the service department.

Work Schedule: Monday to Friday, 7:00 a.m. to 4:00 p.m.

Compensation: Annual salary range of $100,000 - $112,000.

Employee Benefits:

  • Medical, Dental, and Vision Insurance (75% covered by the company for employees)
  • Health Savings Account (HSA)
  • Company-paid life insurance
  • Paid Time Off (PTO) - 1 week after the first year and 2 weeks after the second year
  • Company vehicle, mobile phone, and fuel card
  • Profit-sharing opportunities
  • Employee referral incentives
  • 401K plan with a generous 4% match
  • Sick leave accrued at 1 hour for every 40 hours worked
  • Seasonal employee gatherings
  • Job stability with a long-standing company history

Qualifications:

  • Valid driver's license with a clean driving record
  • Successful completion of drug and background checks
  • Minimum of 3 years of experience in the HVAC industry, with both service and installation experience preferred
  • Strong verbal and written communication skills in English
  • Management experience in a trade industry, preferably HVAC
  • Outstanding customer service and communication abilities
  • Familiarity with relevant codes is advantageous
  • Capability to interpret business reports and implement actionable strategies
  • Proven leadership and training skills
  • Proficiency in Microsoft Office applications

***Please note: All applications must be submitted online. No phone calls or in-person inquiries will be accepted regarding this position.***



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