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Operations and Customer Support Coordinator

2 months ago

Burlington, Washington, United States Consolidated Electrical Distributors Full time

Position Overview

Job Title: Operations/Customer Service Specialist

Department: Burlington - APE

Location: WA-Burlington

Role Summary:

We are a dynamic and expanding provider of industrial electrical and automation solutions, seeking motivated individuals who are quick learners. Our organization prides itself on offering comprehensive training and support to ensure efficient job performance.

As a key player in our Burlington operations, the ideal candidate will prioritize both internal and external customer satisfaction while contributing to the smooth functioning of our office.

Key Responsibilities:

  • Efficiently manage order entry and processing.
  • Coordinate various projects and tasks to ensure timely completion.
  • Provide essential administrative support, including data entry, filing, and record maintenance.
  • Assist in the management of office supplies and inventory.
  • Communicate effectively with team members and external partners.
  • Utilize internal software for financial transactions and record-keeping.
  • Review Purchase Orders to ensure compliance with terms and conditions.
  • Collaborate with sales and vendors to enhance profit margins.
  • Explore alternative methods to deliver projects on time and within budget.
  • Coordinate documentation requirements with project teams.
  • Oversee delivery schedules, product quality, and information updates.
  • Maintain professionalism in all interactions.
  • Support the team with clerical tasks as needed.
  • Perform other duties as assigned.

Reporting Structure:

Reports to: Profit Center Manager

Minimum Qualifications:

  • Associate's or Bachelor's Degree in a related field or equivalent experience.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Fluency in English, both written and verbal.
  • Basic knowledge of bookkeeping.

Additional Competencies:

  • Strong attention to detail and time management skills.

Preferred Qualifications:

  • Experience in customer service or sales.
  • Understanding of general accounting principles.
  • Familiarity with processes related to receiving, selecting, packing, and shipping.

Working Conditions:

  • This position does not offer remote work.
  • Office activities may involve extended periods of sitting.
  • Conditions may vary daily, including warehouse, office, and on-site activities.

Supervisory Responsibilities: None

Essential Job Functions:

  • Assist with Accounts Receivable/Billing tasks.
  • Answer phones and direct calls appropriately.
  • Cover the front desk and assist customers and visitors as necessary.
  • Process daily sales registers and ensure accuracy.
  • File and maintain records in designated files.
  • Help process customer payments, including credit card and cash/check transactions.
  • Resolve billing issues with sales and customers.
  • Address customer EDI issues on a daily basis.
  • Assist with Accounts Payable tasks.
  • Review new vendor invoices for accuracy and prepare for processing.
  • Check costing on special-order sales registers.
  • Manage billing for direct shipments to customers.
  • Research vendor statements and request copies of missing invoices.
  • Operate a light van for customer order deliveries.
  • Utilize warehouse equipment as needed.

Compensation:

The compensation range for this position is $23.89 to $27.68 hourly.

Benefits:

  • Medical, Dental, and Vision Insurance.
  • Long Term Disability Insurance after 25 months.
  • Life Insurance at 1X your annual salary.
  • 401(k) plan available for those 18 or older.
  • Paid Sick Leave, accruing up to 72 hours annually.
  • Paid Holidays - 9 days each year.
  • Paid Vacation, accruing up to 80 hours annually.
  • Paid Parental Leave.