Fitness Center Representative

4 days ago


Dayton, Ohio, United States Planet Fitness Full time
Job Title: Member Services

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Planet Fitness. As a key member of our team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience at our fitness centers.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to members, prospective members, and guests, responding to their inquiries and resolving issues in a timely and professional manner.
  • Front Desk Operations: Manage front desk activities, including answering phones, checking members into the system, processing new member sign-ups, and conducting tours.
  • Account Management: Facilitate updates to member accounts, respond to member questions and concerns, and escalate issues to Assistant Managers or Managers as needed.
  • Club Maintenance: Assist in maintaining the cleanliness and organization of the fitness center.
Requirements:
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency: Ability to operate basic computer systems and software.
  • Passion for Fitness: A genuine interest in fitness and health is essential.
  • Positive Attitude: A friendly, approachable, and positive attitude is required.
  • Punctuality and Reliability: Consistent attendance and punctuality are essential.
Physical Demands:
  • Standing and Walking: Continual standing and walking during shifts.
  • Talking and Communication: Continual talking in person or on the phone during shifts.
  • Lifting: Occasional lifting of up to 50 pounds.

We offer a competitive hourly rate of $11.00 and a supportive work environment. Planet Fitness is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about fitness and delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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