Fitness Center Representative
1 week ago
At Planet Fitness, we're committed to creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests. As a Member Services Representative, you'll play a vital role in achieving this goal.
Key Responsibilities:- Customer Service: Greet members, prospective members, and guests with a friendly and welcoming attitude, providing exceptional customer service to ensure a positive experience.
- Front Desk Operations: Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
- Account Management: Facilitate updates to member accounts, respond to member questions and concerns in a timely and professional manner, and escalate issues to Assistant Manager or Manager as needed.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club, ensuring a welcoming environment for members and guests.
- Customer Service Background: Previous customer service experience is preferred.
- Basic Computer Proficiency: Basic computer skills are required to perform job duties.
- Passion for Fitness and Health: A passion for fitness and health is essential to provide a positive member experience.
- Upbeat and Positive Attitude: A positive and upbeat attitude is required to interact with members and co-workers in a professional and friendly manner.
- Punctuality and Reliability: Punctuality and reliability are must-haves to ensure consistent and high-quality service.
- Standing and Walking: Continual standing and walking during shift.
- Talking: Continual talking in person or on the phone during shift.
- Lifting: Occasional lifting up to 50 lbs.
- Toxic Chemicals: Occasional exposure to toxic chemicals during shift.
Compensation: $11.00 per hour
Equal Opportunity Employer: Planet Fitness is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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