Call Center Representative

15 hours ago


Dayton, Ohio, United States Woodhaven Residential Treatment Center Full time
Job Summary

We are seeking a highly skilled Call Center Specialist to join our team at Woodhaven Residential Treatment Center. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail.

Key Responsibilities
  • Field phone calls from potential clients and referral sources, determining eligibility and providing information and referral services.
  • Prescreen potential clients for admission criteria and manage referrals received from Woodhaven Outreach Specialists.
  • Maintain regular contact with referral sources to update them on bed availability and protect the organization's reputation by maintaining confidentiality and ensuring HIPAA compliance.
Requirements
  • Previous experience in a call center or customer service role preferred.
  • Proficiency in data entry and managing information.
  • Familiarity with HIPAA regulations and confidentiality practices.
  • GED or High School Diploma.
Why Work with Us
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • Inclusive culture committed to diversity, ethical practice, and continuous improvement.


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