Fitness Center Representative
1 month ago
The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests.
Key Responsibilities
• Greet members, prospective members, and guests with a warm and welcoming attitude.
• Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
• Provide tours to prospective members and respond to member questions and concerns in a timely and professional manner.
• Collaborate with the Assistant Manager or Manager to resolve member issues and ensure a positive experience.
Requirements
• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask effectively.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
Physical Demands
• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.
Planet Fitness OH/DE Knapp Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
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