Front Desk Representative
2 weeks ago
The Front Desk Agent is the first point of contact for our guests, setting the tone for a memorable experience. As a key member of our team, you will be responsible for delivering exceptional customer service, handling transactions, and providing local insights to ensure a friction-free experience.
Key Responsibilities- Provide a warm welcome to guests, acknowledging IHG Rewards Club members and returning guests
- Take and manage guest bookings, up-selling opportunities, and inform guests about ways to enhance their stay
- Handle cash and credit transactions, ensuring accuracy and efficiency
- Swiftly check guests in and out, issuing room keys and controlling safety deposit boxes
- Record and act on guest preferences, handle messages, requests, questions, and concerns
- Be a trusted contact for guests, assisting with issues and providing local knowledge
- Follow safety procedures, reporting incidents and wearing protective gear as needed
- Maintain a high level of appearance and professionalism as a brand ambassador
- Stay informed about daily events and activities
- Assist colleagues with ad-hoc duties when needed
- Excellent communication skills, with the ability to handle guest concerns and compliments
- Problem-solving skills to turn issues into opportunities for a positive guest experience
- Fluency in the local language, with additional language skills a plus
- Literacy and technical skills, including basic math and computer proficiency
- Flexibility to work night, weekend, and holiday shifts
- High school diploma or equivalent, with a college or university degree a bonus
- At least one year of experience in a front desk or guest service position
- Ability to lift, push, and pull objects up to 50lbs (23kg), involving bending and kneeling
IHG Hotels & Resorts is a global hospitality company that values diversity and inclusion. We believe in providing equal opportunities for all colleagues to develop and grow their skills within our business. Our upper-upscale lifestyle brand, Hotel Indigo, captures the true spirit of the neighborhood, inspiring guests to make unique discoveries through meaningful connections to the local area.
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