Front Desk Representative
6 days ago
At AccorHotel, we're passionate about delivering exceptional guest experiences. As a Front Desk Agent, you'll play a vital role in making our guests' stays unforgettable.
Key Responsibilities:- Guest Greeting and Check-In: Welcome guests warmly, using their names whenever possible, and ensure a smooth check-in process.
- Conflict Resolution: Address guest complaints and concerns with a personalized solution, ensuring timely resolution and exceeding guest expectations.
- Front Office Standards: Adhere to our Front Office Standard Operating Policies and Procedures in all interactions, maintaining the highest level of professionalism.
- Reception Desk Presence: Maintain a visible presence on the Reception Desk throughout your shift, providing exceptional service and support to our guests.
- Employee Benefits: Enjoy discounted rates at AccorHotel properties worldwide.
- Learning and Development: Take advantage of our Academies' learning programs to grow your skills and career.
- Opportunities for Growth: Develop your talent and advance within your property or across the world.
- Corporate Social Responsibility: Make a positive impact through our Planet 21 and WATCH initiatives.
- Competitive Hourly Rate: $32.75 (Break-In Rate applicable for New Hires as per CBA).
- Hospitality Experience: Preferred but not required.
- Flexibility: Must be flexible with working hours.
- Guest Focus: Ability to focus on guest needs, remaining calm and courteous at all times.
- Task Management: Ability to handle multiple tasks in a fast-paced environment.
- OPERATE Experience: Previous experience with OPERA required.
- Computer Skills: Ability to use various computer software.
At AccorHotel, we're committed to creating a workplace that's inclusive, respectful, and fair. We celebrate diversity and promote equal opportunities for all. Our Employee Value Proposition ensures a safe and healthy work environment, free from discrimination and harassment.
Join us in our mission to deliver exceptional guest experiences and make a positive impact on our communities.
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