Bilingual Customer Experience Representative
1 week ago
TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of highly skilled professionals.
Job DescriptionWe are seeking a highly skilled and empathetic Critical Safety Agent to join our team. As a Critical Safety Agent, you will play a critical role in ensuring the safety and well-being of our drivers and riders. You will be responsible for providing exceptional customer service, resolving complex issues, and escalating concerns to ensure a seamless experience for all parties involved.
Key Responsibilities- Provide empathetic support to customers, actively listening and addressing their concerns.
- Efficiently resolve complex issues, using resources to resolve issues and escalating when necessary.
- Communicate clearly and professionally, setting expectations and providing accurate information.
- Follow up with customers to ensure timely resolution and maintain professionalism in all interactions.
- Take personal responsibility for each interaction and its outcome, ensuring customer satisfaction.
- Represent the brand positively, adhering to company policies and ethical standards.
- Collaborate effectively with teams to resolve issues and improve processes.
- Document interactions and case details accurately, maintaining confidentiality.
- Stay updated on policies and participate in training to suggest process improvements.
- Comply with all relevant laws, regulations, and company protocols.
- High School Diploma or equivalent.
- Typing speed of 25+ words per minute.
- Excellent verbal and written communication skills.
- Successful completion of standardized hiring assessments.
- Willingness to work flexible hours as needed to support operational requirements.
- 24+ months of direct customer-facing experience in industries such as hospitality or contact centers, demonstrating a strong ability to establish rapport with individuals.
- 6+ months of experience in an emergency response role (e.g., first responder, military, medical, 911 dispatch), showcasing the ability to remain composed and think critically in high-pressure situations.
- Exceptional attention to detail, organizational skills, and follow-up capabilities, ensuring thorough and efficient resolution of issues.
- Tenacity to consistently prioritize doing what is right, even in challenging circumstances.
- Ability to work both independently and collaboratively, demonstrating flexibility and adaptability in various scenarios.
TaskUs is committed to the well-being of its employees and provides access to counseling or coaching sessions, skills-based resiliency trainings, and other wellness initiatives to ensure a safe and supportive work environment.
Equal Opportunity EmployerTaskUs is an equal opportunity employer and welcomes applicants from diverse backgrounds, demographics, and circumstances. We are committed to providing equal access to opportunities and creating an inclusive environment for all employees.
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