**General Manager

5 days ago


Andover, Kansas, United States Dunkin' Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our Dunkin' team and drive business growth. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and achieving sales and profitability targets.

Key Responsibilities
  • Leadership and Team Management: Hire, train, and develop a high-performing team to deliver outstanding customer experiences and drive business results.
  • Operational Excellence: Maintain a safe, secure, and healthy environment by enforcing safety, food safety, and sanitation guidelines, and ensuring compliance with all applicable laws.
  • Guest Service and Experience: Create and maintain a guest-first culture, ensuring all shifts are appropriately staffed to achieve guest service goals.
  • Business and Financial Acumen: Understand guest and competition, translate and apply own expertise to address business opportunities, and manage to key performance and profit levers.
  • Marketing and Promotions: Execute all in-restaurant marketing promotions in a timely manner, and execute new product roll-outs including team training, marketing, and sampling.
  • Profitability and Cost Control: Control costs to help maximize profitability, and set sales goals and track results.
Requirements
  • 3+ years of restaurant, retail, or supervisory experience with responsibility for financial results.
  • Basic computer skills.
  • Fluent in spoken and written English.
  • Basic math and financial management.
  • Strong analytical skills and business acumen.
  • Ability to lift 20-25 pounds on a regular basis, and up to 50 lbs occasionally.
  • Reliable personal transportation required.
Working Conditions

This position requires constant standing, walking, and moving for many hours. May be required to be present before the restaurant opens, or when the restaurant closes, and may be required to work various daily shifts to ensure the restaurant is performing excellently.



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