Service Account Manager

1 week ago


Lawrence, Kansas, United States U.S. Engineering Full time
Service Account Manager

U.S. Engineering is a leading provider of mechanical construction services, and we're seeking a skilled Service Account Manager to oversee our service business for new and existing customers.

Key Responsibilities:
  • Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
  • Manage service agreements, identify opportunities for additional service work, and sell repair services to customers.
  • Collaborate with field technicians and other service team members to provide exceptional customer service.
  • Manage projects from start to finish, ensuring timely completion and quality results.
  • Develop and implement strategies to improve customer satisfaction and retention.
Requirements:
  • 5+ years of experience in the mechanical construction industry, with a focus on service management and sales.
  • Strong knowledge of HVAC and plumbing systems, as well as service and repair techniques.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
  • Ability to work independently and as part of a team, with a focus on delivering results and meeting deadlines.
  • Strong problem-solving and conflict-management skills, with the ability to navigate complex customer issues.
Benefits:
  • Competitive salary range: $75,760 - $107,011 per year.
  • Year-end bonus based on company and individual performance.
  • Paid time off and industry-leading benefits package.

U.S. Engineering is an Equal Employment Opportunity Employer and is committed to providing a safe and inclusive work environment for all employees. We're proud to offer a dynamic and supportive team environment, with opportunities for growth and development.



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