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Service Account Manager

2 months ago

Lawrence, Kansas, United States U.S. Engineering Full time
Job Overview

U.S. Engineering is a leading provider of mechanical construction services, and we are seeking a highly skilled Service Account Manager to oversee our service business for new and existing customers. As a key member of our team, you will be responsible for cultivating customer relationships, maintaining and enhancing service agreements, identifying and selling additional service repair work, and managing projects for specific accounts.

Key Responsibilities
  • Identify and qualify service opportunities to drive business growth and customer satisfaction.
  • Track and book opportunities in CRM software to ensure accurate forecasting and reporting.
  • Conduct site surveys and generate proposals for planned maintenance agreements, quoted repairs, and projects, leveraging subject matter experts as needed.
  • Maintain continuous customer engagement with assigned accounts to ensure exceptional service and support.
  • Oversee operational responsibilities, including estimating and project management, to ensure timely and cost-effective delivery of services.
  • Procure, manage, and ensure customer satisfaction for specified customers, including the sale, management, and renewal of preventative maintenance and other service agreement offerings.
  • Develop and present repair approaches, estimates, and proposals to specified service agreement customers.
  • Identify, sell, manage, and execute HVAC and plumbing projects for specified customers, ensuring quality, safety, and budget compliance.
  • Monitor, control, and complete projects through administrative direction of on-site service HVAC technicians, service plumbers, and supplemental workers.
  • Assist in coordinating safety programs and oversee job site safety reviews as applicable.
  • Identify opportunities for future service work and projects, collaborating with internal and external stakeholders to pursue such opportunities.
  • Foster effective relationships with project teams, clients, vendors, subcontractors, and other stakeholders.
  • Oversee the review and processing of submittals, manage subcontractor proposal requests, scope reviews, and the issuance of subcontracts.
  • Reinforce the company's core values in the delivery of services.
  • Provide technical and estimating support as needed for sales in assigned regions.
  • Support the invoice approval process for assigned accounts and 'house' accounts as identified.
Requirements
  • Bachelor's or associate degree not required, but a plus.
  • In-depth knowledge of HVAC and/or plumbing systems, as well as servicing of those systems.
  • Equivalent combination of field and relevant leadership experience will be considered.
  • Minimum of 5 years of relevant experience required, including project management, service management, and sales within commercial and industrial environments in the mechanical construction industry.
  • Field experience servicing and/or installing HVAC and/or plumbing systems.
Preferred Qualifications
  • Knowledge of mechanical service and construction industry practices, processes, and standards.
  • Technical knowledge of HVAC systems and basic knowledge of plumbing systems.
  • Ability to maximize project team performance through innovative and effective management techniques.
  • Superior communication and interpersonal skills, including diplomacy, persuasion, and conflict management.
  • Time management and organizational skills.
  • Basic level of financial acumen necessary to manage project budget and performance.
  • Knowledge of Microsoft Suite computer programs.
  • Strong problem-solving, negotiation, and conflict-management skills.
Physical and/or Travel Demands
  • Routine daily driving to customer account sites required.
  • Physical demands include walking on uneven surfaces, climbing ladders, bending, kneeling, and lifting.
Benefits and Compensation
  • The range for this position has been established at $75,760 to $107,011 per year and is U.S. Engineering's good faith and reasonable estimate at the time of the posting.
  • Total compensation will go beyond the number on your paycheck, including a year-end bonus based on company and/or individual performance, paid time off, and an industry-leading benefits package.