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Service Account Manager

2 months ago

Lawrence, Kansas, United States U.S. Engineering Full time
Job Description

U.S. Engineering is a leading provider of engineering services, with a rich history dating back to 1893. Our company's success is built on a foundation of innovation, adaptability, and a commitment to excellence.

The Service Account Manager plays a critical role in driving business growth and customer satisfaction. This position oversees all aspects of the service business, including cultivating existing customer relationships, maintaining and enhancing service agreements, identifying and selling additional service repair work, and managing projects for specific accounts.

Key Responsibilities:

  • Customer Relationship Management: Develop and maintain strong relationships with existing customers, identifying opportunities to increase service revenue and improve customer satisfaction.
  • Service Agreement Management: Review and negotiate service agreements to ensure alignment with customer needs and company goals.
  • Project Management: Oversee the execution of service projects, ensuring timely completion, quality, and customer satisfaction.
  • Sales and Business Development: Identify and pursue new business opportunities, developing and executing sales strategies to drive revenue growth.
  • Operational Excellence: Ensure efficient and effective operations, including estimating, project management, and customer service.

Requirements:

  • Education: Bachelor's or associate degree in a related field (e.g., business, engineering, or a related field).
  • Experience: Minimum of 5 years of experience in a related field, including customer service, sales, and project management.
  • Skills: Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders. Proficiency in Microsoft Office and other relevant software applications.

Benefits and Compensation:

  • Competitive Salary: The salary range for this position is $75,760 to $107,011 per year, depending on experience and qualifications.
  • Benefits Package: U.S. Engineering offers a comprehensive benefits package, including health, dental, and vision insurance, retirement plans, and paid time off.