Customer Service Advocate
2 weeks ago
Serenity Healthcare, LLC is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for patients who have failed other treatments.
Job Title: Customer Service RepresentativeJob SummaryWe are seeking a patient-focused Customer Service Representative to join our team at Serenity Healthcare, LLC. As a key member of our support team, you will be responsible for providing exceptional customer service to our patients, answering their questions, and educating them about our life-saving alternative treatments.
Responsibilities- Answer patient calls, emails, and questions in a timely and professional manner
- Complete new patient intakes to help our patients start their healing journey
- Ensure compliance with HIPAA regulations and follow standards & regulatory requirements
- Solve problems and educate patients about TMS and Ketamine
- Coordinate with clinics for patient care
- Perform other relevant duties as needed
- High School Diploma/GED
- Strong patient-first mindset
- Previous experience in customer service required
- Excellent verbal and written communication, and basic math skills
- Well-versed in de-escalation skills and ability to connect with individuals
- Passionate about making a difference
- Accelerated healthcare career growth - rapid advancement opportunities
- Insurance benefits (Medical, Dental, Vision) and 401K
- 20 days off annually (10 PTO days and 10 Holidays)
- Employee access to Serenity's treatment options
- Access to corporate onsite gym, game room, and other amenities
- Open to full or part-time
Additional $1.00 differential pay for fluent Spanish/English speakers (must pass in-house assessment).
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
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