Customer Service Advocate

2 weeks ago


Atlanta, Georgia, United States Serenity Healthcare, LLC Full time
About Serenity Healthcare, LLC

Serenity Healthcare, LLC is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for patients who have failed other treatments.

Job Title: Customer Service RepresentativeJob Summary

We are seeking a patient-focused Customer Service Representative to join our team at Serenity Healthcare, LLC. As a key member of our support team, you will be responsible for providing exceptional customer service to our patients, answering their questions, and educating them about our life-saving alternative treatments.

Responsibilities
  • Answer patient calls, emails, and questions in a timely and professional manner
  • Complete new patient intakes to help our patients start their healing journey
  • Ensure compliance with HIPAA regulations and follow standards & regulatory requirements
  • Solve problems and educate patients about TMS and Ketamine
  • Coordinate with clinics for patient care
  • Perform other relevant duties as needed
Qualifications
  • High School Diploma/GED
  • Strong patient-first mindset
  • Previous experience in customer service required
  • Excellent verbal and written communication, and basic math skills
  • Well-versed in de-escalation skills and ability to connect with individuals
  • Passionate about making a difference
Benefits
  • Accelerated healthcare career growth - rapid advancement opportunities
  • Insurance benefits (Medical, Dental, Vision) and 401K
  • 20 days off annually (10 PTO days and 10 Holidays)
  • Employee access to Serenity's treatment options
  • Access to corporate onsite gym, game room, and other amenities
  • Open to full or part-time

Additional $1.00 differential pay for fluent Spanish/English speakers (must pass in-house assessment).

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.


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