Senior Customer Success Advocate
4 days ago
At Motorola Solutions, we're committed to helping public safety agencies achieve their goals and protect their communities. As a Senior Customer Success Advocate, you'll play a critical role in ensuring our customers get the most out of our products and services.
Key Responsibilities- Partner with customers to understand their needs and develop strategies to maximize their use of Motorola Solutions products and services.
- Work closely with internal teams to ensure seamless customer onboarding and support.
- Identify opportunities for growth and develop plans to increase customer adoption and retention.
- Develop and maintain strong relationships with customers, including technical and command leadership representatives.
- Provide proactive and reactive advocacy for customers, acting as a quarterback to resolve issues and drive customer satisfaction.
- 5+ years of experience in customer advocacy, sales, engineering, public safety, or project management.
- Strong project management skills, with a proven system for tracking multiple customer requests, issues, and strategic plans.
- Experience working with Enterprise-level customers, preferably in the public safety industry.
- Working knowledge of Motorola Solutions products, including Motorola FLEX, PremierOne, CommandCentral, AWARE, and Emergency Call handling.
- Strong executive presence and presentation skills, with the ability to communicate effectively with customers and internal stakeholders.
- A competitive salary and bonus structure.
- A comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
- Opportunities for professional growth and development, including training and mentorship programs.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
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Senior Customer Success Advocate
4 weeks ago
Atlanta, Georgia, United States Motorola Solutions Full timeJob DescriptionAt Motorola Solutions, we're committed to helping our customers achieve their goals and objectives. As a Senior Customer Success Advocate, you will play a critical role in ensuring our customers receive the best possible experience with our products and services.Key ResponsibilitiesDevelop and maintain strong relationships with our public...
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Senior Customer Success Advocate
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Atlanta, Georgia, United States Motorola Solutions Full timeJob DescriptionAt Motorola Solutions, we're committed to helping our customers achieve their goals and objectives in the public safety sector. As a Senior Customer Success Advocate, you will play a critical role in ensuring our customers get the most out of our products and services.Key ResponsibilitiesDevelop and maintain strong relationships with our...
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