Customer Service Representative

4 weeks ago

Atlanta, Georgia, United States Transfix Full time
About Transfix

Transfix is a leading transportation solutions provider that is revolutionizing the $800 billion trucking industry with its digital brokerage marketplace and logistics software offerings.

Our mission is to deliver simple, smart, and sustainable solutions for shippers and carriers, powered by people and technology.

About the Role

We are seeking a Customer Service Associate, or Carrier Success Associate, to be the face of Transfix for our drivers, dispatchers, and customers while providing top-quality customer service in a fast-paced environment.

This role is ideal for someone with customer service experience in hospitality, retail, insurance, administrative, or any other industry who takes pride in making customers happy.

Key Responsibilities
  • Deliver freight visibility by training drivers and dispatchers on using our app, troubleshooting issues, and updating status throughout the life of a shipment.
  • Provide world-class service to our carriers by deeply understanding their operational requirements to provide an overall positive experience.
  • Maintain constant communication with carriers throughout the life cycle of the shipment.
  • Find nimble solutions to shipment issues in real-time to ensure that we meet our carriers and customers' needs.
  • Prioritize carrier relationships to make us the digital broker of choice.
  • Meticulously follow our standard operating procedures and contribute to their continuous improvement.
  • Work as a team to help Transfix continue to stand out as the best in our business.
  • Partner cross-functionally with our Account Management, Carrier Management, and Customer Support team as an advocate for our customers and carriers.
Requirements
  • Scrappiness and adaptability in a fast-paced environment.
  • Strong interpersonal, organization, multi-tasking, and time management skills.
  • Flexibility to work on any type of assigned shift, including nights and weekends as needed.
  • Strong computer skills, including Gmail, Google Docs, Slack, and the ability to quickly learn new web applications.
  • Strong internal and external communication skills, including verbal, written, presentational, and active listening.
  • A positive attitude, self-sufficiency, and adaptability.
  • A High School Diploma or equivalent.
  • 1+ years of experience in logistics, operations, or customer support.
  • Associates or Bachelor's degree a plus.
  • Bilingual/multilingual capabilities are not required but would be great.
Why Join Transfix?

We are committed to advancing diversity, equity, inclusion, and justice in our hiring, programming, and work. We recognize how critical diversity, equity, inclusion, and justice are to achieving our mission, growth, and success.

We prioritize the inclusion of diverse communities and underrepresented groups in internal leadership, foster a culture of compassion, empathy, open-mindedness, and inclusivity, and create opportunities for continuous education, discourse, and engagement related to issues of equity, diversity, inclusion, and social justice.

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