Healthcare Customer Service Representative

1 week ago


Atlanta, Georgia, United States RemX Full time
Job Title: Healthcare Customer Service Representative

Location: Onsite - Louisville KY

Pay: $17

Hours: Monday - Friday 8am - 8pm (Must be flexible)

Training: 3 weeks M - F 8:30A - 5:00 PM (NO TIME OFF FIRST 30 DAYS)

After 90 Days Position does become remote. Must be fully compliant and meeting metrics to qualify for remote.

Job Summary:

We are seeking a highly skilled and empathetic Healthcare Customer Service Representative to join our team at RemX. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, answering their general healthcare questions, and resolving their concerns in a timely and professional manner.

Responsibilities:

  • Provide excellent customer service with a high volume inbound call model
  • Assist individuals in understanding their prescription and healthcare product options
  • De-escalate and provide solutions
  • Assist patients with program enrollment
  • Communicate with Primary Care Team and healthcare providers
  • Review plan with patients and be an advocate for patient care
  • Respond to requests and denials in timely fashion

Qualifications:

  • Must be able to complete and pass basic computer assessments
  • Minimum 1 years of high volume call center experience (70+ Calls)
  • +1 year in a role where you are actively listening and taking notes
  • Ability to multitask
  • Previous stable job history
  • Able to work 100% on site
  • Empathetic and able to de-escalate
  • Reliable and able to provide a empathetic care to all callers
  • High School diploma/GED - Education Verification will be required
  • Reliable Transportation and attendance history

How to Apply:

Please send your updated resume with relevant job experience with this title in the subject line to: Kehinde.Sosina@remx.com



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