Healthcare Customer Service Representative
1 week ago
Location: Onsite - Louisville KY
Pay: $17
Hours: Monday - Friday 8am - 8pm (Must be flexible)
Training: 3 weeks M - F 8:30A - 5:00 PM (NO TIME OFF FIRST 30 DAYS)
After 90 Days Position does become remote. Must be fully compliant and meeting metrics to qualify for remote.
Job Summary:
We are seeking a highly skilled and empathetic Healthcare Customer Service Representative to join our team at RemX. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, answering their general healthcare questions, and resolving their concerns in a timely and professional manner.
Responsibilities:
- Provide excellent customer service with a high volume inbound call model
- Assist individuals in understanding their prescription and healthcare product options
- De-escalate and provide solutions
- Assist patients with program enrollment
- Communicate with Primary Care Team and healthcare providers
- Review plan with patients and be an advocate for patient care
- Respond to requests and denials in timely fashion
Qualifications:
- Must be able to complete and pass basic computer assessments
- Minimum 1 years of high volume call center experience (70+ Calls)
- +1 year in a role where you are actively listening and taking notes
- Ability to multitask
- Previous stable job history
- Able to work 100% on site
- Empathetic and able to de-escalate
- Reliable and able to provide a empathetic care to all callers
- High School diploma/GED - Education Verification will be required
- Reliable Transportation and attendance history
How to Apply:
Please send your updated resume with relevant job experience with this title in the subject line to: Kehinde.Sosina@remx.com
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