Sales Coordinator

7 days ago

Hampton, Virginia, United States Residence Inn Full time
Job Title: Sales Coordinator

We are seeking a highly motivated and strategic Sales Coordinator to join our team at Residence Inn. As a Sales Coordinator, you will play a critical role in supporting the Director of Sales and Marketing and the Catering Managers in maximizing revenues for both negotiated accounts and events.

Key Responsibilities:
  • Handle group inquiries, book appointments, rooming lists, meeting details, contracts, and thank you comments.
  • Maintain proper marketing collateral and sales kits for customer distribution.
  • Utilize trace systems to fully service the customer from start to finish.
  • View daily inventory screens and availability to properly qualify needs for group base sales strategies.
  • Qualify and book group rooms for business and social events.
  • Follow through and service accounts from beginning to end to ensure exceptional customer service.
  • Maintain filing systems and complex databases.
  • Ensure contracts are sent to customers within a 24-hour period to clarify all details of functions.
  • Communicate all details of groups and meeting functions in weekly staff meetings.
  • Conduct hotel site tours with prospective clients and walk-ins.
  • Stay abreast of upcoming events and conventions in the area.
  • Establish effective working relationships and communication bridges with various professional organizations.
  • Respond to all Requests for Proposals (RFP), Requests for Information (RFI), and Request for Quotes (RFQ) as asked by Sales Managers.
  • Assist in the planning of open house functions for major client generators or guest appreciation to promote the hotel.
  • Submit weekly sales and status reports as requested.
Requirements:
  • Prefer at least one year of hospitality experience.
  • The ability to effectively communicate with guests and coworkers in a friendly and positive manner.
  • Work with different levels of management and associates as a team player.
  • Work independently without direct supervision.
  • Show initiative, strive for excellence, accept responsibility, and be goal-oriented.
  • Must have excellent computer skills with knowledge to create and maintain spreadsheets, reports, and work with multiple brand systems.
  • Excellent writing skills, including proper spelling, grammar, and punctuation, and attention to detail.
  • Excellent verbal communication skills for both telephone and in-person interaction with clients.
  • Able to multitask and prioritize departmental functions to meet deadlines.
  • Able to maintain filing systems and complex databases.
  • Maintains confidentiality and security of all hotel information and internal documents.
  • Starwood, Delphi, or Fosse system knowledge, Microsoft Office knowledge/skills required, prefer Excel experience.
  • Engagement in Social Media management experience knowledge.
About Us:

LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt, and InterContinental Hotel Group flags.

LTD's core values focus on people, relationships, and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service, and cleanliness.

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.

Benefits:
  • Medical, Dental, Vision & 401(k) with company match
  • Voluntary Short Term
  • Life & Accidental Death Insurance
  • Hotel Discounts
  • Paid Time Off
  • Training and Development Opportunities and Much More

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and strategic individual who is passionate about the hospitality industry, we encourage you to apply for this exciting opportunity.

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