Customer Experience Manager
1 week ago
At SevenRooms, we're looking for a Customer Experience Manager to join our dynamic Marketing team. As a key member of our team, you will play a pivotal role in ensuring customers are aware of and adopting critical platform features. Your primary responsibility will be to create and manage customer-facing campaigns that educate and empower our clients to maximize the value they derive from our platform.
Key Responsibilities:
- Develop and implement a comprehensive customer-centric marketing strategy that deepens engagement, enhances customer retention, and drives customer advocacy.
- Collaborate with the sales, customer success, and product teams to create targeted campaigns that highlight product features and customer successes.
- Manage the creation, execution, and overall calendar of customer marketing campaigns, including new product releases, newsletters, webinars, and other promotional materials.
- Monitor and analyze the performance of content initiatives using key metrics. Use data-driven insights to refine strategies and improve the effectiveness of customer content marketing efforts.
- Utilize CRM and other marketing tools to track campaign performance and customer engagement metrics.
- Work closely with the customer success and support teams to identify common customer challenges and develop marketing solutions to address them.
- Stay informed of industry trends and competitor strategies to ensure our customer marketing remains innovative and effective.
- Bachelor's degree in Marketing or a related field.
- At least 3-5 years of experience in marketing, with a strong preference for customer marketing or account management experience in the tech or hospitality industry.
- Customer-focused individual who is passionate about creating engaging customer experiences and building strong relationships.
- Proven track record of executing successful marketing campaigns and events.
- Highly analytical and data-driven, comfortable with CRM software and other marketing analytics tools.
- Excellent communication and interpersonal skills, capable of working cross-functionally and with diverse teams.
- Creative and innovative, constantly looking for new ways to engage customers and improve marketing strategies.
- Proactive, organized, and able to manage multiple projects simultaneously in a fast-paced environment.
- Passion for the hospitality industry and excitement about the impact technology can have on improving customer experiences.
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