Customer Experience Manager

22 hours ago

New York, New York, United States CXG Full time
About CXG

CXG is a global business with 12 offices and operations across four continents in 70 countries. We serve over 200 luxury clients and offer strategic solutions that impact performance and elevate the customer experience.

Job Description

We are seeking an experienced Customer Success Manager to join our team in New York. As a key member of our global team, you will be responsible for developing strong and long-lasting relationships with our clients, coordinating with internal departments, and delivering insightful and impactful client presentations to executive and board level stakeholders.

Key Responsibilities
  • Partner with luxury and premium brands to help them transform and drive business impact through customer experience.
  • Maintain and nurture client portfolios by offering white glove service and added value.
  • Collaborate with international teams to design methodologies, develop new solutions, and offer expert advice to clients.
  • Manage entire accounts, including stakeholders, internal departments, budget, and quality of deliverables.
  • Project Management: proposal, execution, and delivery of projects.
  • Deliver insightful and engaging face-to-face presentations to C-level executives.
Requirements
  • Bachelor's or Master's degree in Administration, Business, Management, or related field.
  • Previous work experience in retail, luxury, or client-facing roles (B2B).
  • Verbal and written communication skills, including persuasive and diplomatic communication, presentations, and proposal writing.
  • Fluent in English (verbal and written).
  • Analytical aptitude and ability to examine data to make meaningful inferences and analysis.
  • Leadership skills, including the ability to lead meetings and take lead on projects.
  • Consulting skills, including the ability to challenge client briefs and ask meaningful questions.
  • Excellent interpersonal skills.
  • Time management and ability to manage time and resources effectively in a deadline-driven environment.
What We Offer

We offer a competitive salary range of USD 75,000 - USD 85,000 per year and the opportunity to work with a global business that is passionate about evolving, elevating, and transforming experiences for luxury clients.

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