Customer Experience Manager
2 weeks ago
**Customer Care Manager Role**
At FINN, we're revolutionizing mobility with all-inclusive, monthly car-subscriptions that offset CO2 emissions. As a Customer Care Manager, you'll lead our Customer Care Specialists in delivering exceptional service to our customers.
**Key Responsibilities:**
- Process customer inquiries, actively listening and supporting customers throughout their subscription periods.
- Manage a team and optimize workstreams to provide best-in-class customer experiences.
- Disseminate insights cross-functionally, identifying trends in customer issues and communicating with cross-functional teams to enhance user experience.
**Requirements:**
- Bachelor's degree in business management or administration (a plus).
- 3+ years of experience in customer care/service.
- Track record of successfully managing a team and providing best-in-class customer care experiences.
- Previous experience in consumer-focused tech or e-commerce startups preferred.
- Excellent communication skills, both verbal and written.
- Structured, detail-oriented, and curious about existing processes.
- Interest in mobility and shaping the future of mobility with us.
**Join our mission to make mobility fun and sustainable.**
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