Front Desk Team Lead

3 weeks ago


Estes Park, Colorado, United States Grand Heritage Hotel Group Full time
Job Overview
Are you a hospitality professional looking for a new challenge? We are seeking a Front Desk Supervisor to join our team at The Stanley Hotel in Estes Park, CO. This leadership role requires strong communication and problem-solving skills, as well as the ability to multitask and provide excellent customer service.

Responsibilities
• Greet guests and visitors to the front lobby, record their information, and assign rooms based on their needs
• Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff
• Collect guest payments and settle the facility register at the end of each shift or day
• Ensure extra services ordered by guests, such as alcoholic drinks and entertainment, are properly accounted for and charged on the final bill
• Communicate with other hotel staff, such as housekeeping and maintenance, to prepare rooms for new guests
• Maintain a clean and inviting hotel lobby area

Requirements
• Bachelor's Degree in Hospitality or equivalent
• 2+ years of experience as a Front Desk Supervisor
• Strong attention to detail and ability to meet deadlines
• Commitment to delivering excellent customer service
• Estimated salary: $45,000 - $60,000 per year

Benefits
We offer a competitive salary, benefits package, and opportunities for professional growth and development.
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