Front Desk Operations Manager
3 weeks ago
The Stanley Hotel, a historic landmark in Estes Park, CO, is seeking a Front Desk Supervisor to join its team. As the face of our hotel, you will be responsible for providing exceptional customer service and ensuring a smooth experience for our guests.
About the Role:
This leadership position requires a warm and friendly individual who can multitask with ease. You will be responsible for greeting guests, managing room assignments, and resolving any issues that may arise during their stay. Your attention to detail and ability to meet deadlines will be crucial in ensuring that our hotel runs smoothly. Additionally, you will have the opportunity to hear interesting stories from our guests and provide them with a memorable experience.
Key Responsibilities:
- Welcome guests and visitors to the front lobby, record their information, and assign rooms based on their needs.
- Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
- Collect payments from guests and settle the facility register at the end of each shift or day.
- Ensure that extra services ordered by guests are properly accounted for and charged on the final bill.
- Communicate with other hotel staff to ensure that rooms are ready to be cleaned or repaired in preparation for new guests.
- Maintain the hotel lobby area by performing various duties such as vacuuming, dusting, and setting up welcome supplies.
Requirements:
- Bachelor's Degree in Hospitality or equivalent.
- Two+ years of experience as a Front Desk Supervisor.
- Strong attention to detail and ability to meet deadlines.
- Commitment to delivering excellent customer service.
Salary:
$45,000 - $55,000 per year.
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