Front Desk Lead

4 days ago


Estes Park, Colorado, United States Trailborn Hotel Management LLC Full time

About Trailborn Hotel Management LLC

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We are a dynamic and innovative hospitality company dedicated to providing exceptional guest experiences in some of the most stunning outdoor destinations in the country. Our flagship location in Estes Park, Colorado, offers breathtaking views and unparalleled access to nature's wonders.

Job Description:

We are seeking an experienced Front Desk Lead to join our team at our flagship location in Estes Park, Colorado. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and delivering exceptional customer service.

Salary: $60,000 - $75,000 per annum

The successful candidate will have a proven track record in hotel management, with experience in managing front desk operations, supervising staff, and maintaining high standards of customer service. You will work closely with our General Manager to develop and implement strategies to improve operational efficiency and guest satisfaction.

Key Responsibilities:

  • Manage and supervise front desk staff to ensure excellent customer service and high standards of professionalism
  • Monitor and analyze operational data to identify areas for improvement and implement changes to increase efficiency and productivity
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise
  • Develop and implement policies and procedures to maintain high standards of customer service and quality
  • Supervise and train staff to ensure they have the necessary skills and knowledge to perform their duties effectively

Requirements:

  • 3+ years of hotel management experience, preferably in a similar role
  • Proven track record in managing front desk operations and supervising staff
  • Excellent communication and leadership skills
  • Ability to analyze data and implement changes to improve operational efficiency
  • Strong problem-solving and conflict resolution skills


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