Welcome Ambassador

3 weeks ago


Estes Park, Colorado, United States Grand Heritage Hotel Group Full time
Join Our Team:
The Stanley Hotel is a premier destination in Estes Park, CO, and we are seeking a Front Desk Supervisor to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

About the Position:
This role requires a highly motivated and organized individual who can manage multiple tasks simultaneously. You will be responsible for greeting guests, managing room assignments, and resolving any issues that may arise during their stay. Your ability to think critically and solve problems quickly will be essential in ensuring that our hotel runs smoothly. Additionally, you will have the opportunity to develop your leadership skills and work with a dynamic team.

Key Responsibilities:
- Welcome guests and visitors to the front lobby, record their information, and assign rooms based on their needs.
- Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
- Collect payments from guests and settle the facility register at the end of each shift or day.
- Ensure that extra services ordered by guests are properly accounted for and charged on the final bill.
- Communicate with other hotel staff to ensure that rooms are ready to be cleaned or repaired in preparation for new guests.
- Maintain the hotel lobby area by performing various duties such as vacuuming, dusting, and setting up welcome supplies.

Requirements:
- Bachelor's Degree in Hospitality or equivalent.
- Two+ years of experience as a Front Desk Supervisor.
- Strong attention to detail and ability to meet deadlines.
- Commitment to delivering excellent customer service.

Salary:
$45,000 - $55,000 per year.
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