Front Desk Clerk, Estes Park Hotel
7 days ago
Delaware North is hiring a Customer Service Representative to join our team at Holiday Inn Estes Park in Estes Park, Colorado.
This role is responsible for providing exceptional guest service and ensuring a memorable experience for all guests. Key responsibilities include greeting and registering guests, managing cash and credit card transactions, and resolving guest issues in a timely and professional manner.
A successful candidate will possess excellent interpersonal communication skills, be able to multitask and function under pressure, and have previous customer service experience. Benefits include health, dental, and vision insurance, 401k with company match, paid vacation days, and opportunities for internal mobility and growth.
Estimated salary: $18.00 - $18.00 / hour.
About the Role
- Greet and register guests via a centralized registration system
- Manage cash and credit card transactions while keeping accurate paperwork
- Resolve small guest issues immediately, delivering items to guests as needed
- Monitor and balance the daily figures, post room and tax charges on guest accounts
Requirements
- Good interpersonal communication skills in person and by phone
- Ability to multitask, function in a professional manner under pressure from guests and supervisors
- No high school diploma or GED required
Benefits
- Health, dental, and vision insurance*
- 401k with company match*
- Paid vacation days and holidays*
- Paid parental bonding leave*
- Tuition or professional certification reimbursement*
- Weekly pay
- 50% off food & beverages
- 20% off retail items
- Referral bonus - earn $200 for each eligible referral
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