Estes Park Guest Services Representative

3 days ago


Estes Park, Colorado, United States Grand Heritage Hotel Group Full time

Estimated Salary: $36,000 - $40,000 per year

Job Overview

Fall River Village is a luxury mountain resort destination located in Estes Park, Colorado. We offer a unique blend of vacation cabins, condos, and townhomes, along with a sophisticated event center.

This role is perfect for someone who enjoys working in a fast-paced environment and has excellent communication skills. As a Front Desk Agent, you will be responsible for checking guests in and out, fulfilling special requests, and promoting hotel programs.

The ideal candidate will have at least one year of front desk experience, a high school degree or equivalent, and strong computer skills. A pleasant telephone demeanor and opera experience are also desirable.

Responsibilities and Qualifications
  • Ensuring efficient and professional guest check-in and check-out processes
  • Fulfilling special requests and communicating with departments as needed
  • Promoting hotel programs and packages when appropriate
  • Managing and resolving guest complaints and compliments professionally
  • Maintaining an up-to-date knowledge of property amenities and events
  • High school degree or equivalent required
  • Strong computer skills necessary
  • Pleasant telephone demeanor desired
  • Opera experience preferred


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