Key Carrier Coordinator
2 weeks ago
At TJ Maxx, we're always looking for talented individuals to join our team as Key Carrier Coordinators. As a Key Carrier Coordinator, you'll play a vital role in maintaining the smooth operation of our store, ensuring that our customers receive exceptional service and that our team members are supported and empowered to succeed.
Key Responsibilities:
- Alternate between Coordinator and Key Carrier roles, taking on leadership responsibilities as needed
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Act as Manager on Duty, adhering to company policies and procedures
- Ensure that store team members are performing tasks and activities in accordance with the store plan, prioritizing as needed
- Address customer service issues and provide coaching to team members
- Exercise discretion regarding customer service policies to satisfy customers
- Maintain accurate associate coverage in service areas to ensure a positive customer experience
- Ensure that associates adhere to all operational procedures
- Communicate effectively with management and associates, setting and addressing priorities and providing progress updates
- Provide feedback, recognition, and coaching to associates
- Partner with management on associate training needs to increase effectiveness
- Ensure adherence to all labor laws, policies, and procedures
- Promote credit and loyalty programs
- Support and participate in shrink reduction goals and programs
- Promote safety awareness and maintain a safe environment
Requirements:
- Able to work a flexible schedule, including nights and weekends
- Team player, working effectively with peers and supervisors
- Able to respond appropriately to changes in direction or unexpected situations
- Knowledge of company standard software, systems, and procedures
- Knowledge of merchandise flow in stores
- Proven problem-solving skills
- Able to effectively coach, delegate, and follow up on multiple people/tasks
- Able to act quickly under challenging circumstances
- Capable of multi-tasking
- Superior communication and organizational skills with attention to detail
- 1 year retail experience, 6 months leadership experience
Benefits:
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
Additional Benefits:
- 401(k) match
- Medical/dental/vision
- HSA
- Health care FSA
- Life insurance
- Short/long term disability
- Paid parental leave
- Paid holidays/vacation/sick
- Auto/home insurance discounts
- Scholarship program
- Adoption assistance
This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Applicants with arrest or conviction records will be considered for employment.
At TJ Maxx, we're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed.
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