Key Carrier Coordinator

2 weeks ago


Saint Charles, Missouri, United States TJ Maxx Full time
Key Carrier Coordinator Job Description

At TJ Maxx, we're always looking for talented individuals to join our team as Key Carrier Coordinators. As a Key Carrier Coordinator, you'll play a vital role in maintaining the smooth operation of our store, ensuring that our customers receive exceptional service and that our team members are supported and empowered to succeed.

Key Responsibilities:

  • Alternate between Coordinator and Key Carrier roles, taking on leadership responsibilities as needed
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Act as Manager on Duty, adhering to company policies and procedures
  • Ensure that store team members are performing tasks and activities in accordance with the store plan, prioritizing as needed
  • Address customer service issues and provide coaching to team members
  • Exercise discretion regarding customer service policies to satisfy customers
  • Maintain accurate associate coverage in service areas to ensure a positive customer experience
  • Ensure that associates adhere to all operational procedures
  • Communicate effectively with management and associates, setting and addressing priorities and providing progress updates
  • Provide feedback, recognition, and coaching to associates
  • Partner with management on associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
  • Promote credit and loyalty programs
  • Support and participate in shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment

Requirements:

  • Able to work a flexible schedule, including nights and weekends
  • Team player, working effectively with peers and supervisors
  • Able to respond appropriately to changes in direction or unexpected situations
  • Knowledge of company standard software, systems, and procedures
  • Knowledge of merchandise flow in stores
  • Proven problem-solving skills
  • Able to effectively coach, delegate, and follow up on multiple people/tasks
  • Able to act quickly under challenging circumstances
  • Capable of multi-tasking
  • Superior communication and organizational skills with attention to detail
  • 1 year retail experience, 6 months leadership experience

Benefits:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Additional Benefits:

  • 401(k) match
  • Medical/dental/vision
  • HSA
  • Health care FSA
  • Life insurance
  • Short/long term disability
  • Paid parental leave
  • Paid holidays/vacation/sick
  • Auto/home insurance discounts
  • Scholarship program
  • Adoption assistance

This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

At TJ Maxx, we're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed.



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