Computer Systems Support Specialist
6 days ago
At Athena Technology Group Inc, we are seeking a highly skilled Computer User Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to our customers, resolving IT issues, and ensuring the smooth operation of our computer systems.
Key Responsibilities:- Provide technical support to customers via phone, email, or in-person
- Resolve IT issues related to desktops, laptops, software, and hardware
- Install, configure, and troubleshoot computer systems and software
- Provide training and guidance to customers on computer systems and software
- Monitor and maintain computer systems and software to ensure optimal performance
- Active DoD Secret Security clearance
- Active CompTIA Security+ CE or A+ CE certification
- Active MCSA Windows 8 certification or higher
- Minimum 2 years of practical professional technical experience in computer systems software and hardware operation and maintenance within the DoD environment
- Proficient in Enterprise ITSM
- Associate's Degree in Computer Science, Information Systems, Engineering, Business, or related scientific or technical discipline
Athena Technology Group Inc is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment, and operation of state-of-the-art command and control and information systems that deliver a critical network-centric solution to the warfighter.
We value our employees and strive to offer many opportunities for professional growth. We offer a generous compensation package, including health, dental, vision, 401(k), group life insurance, and educational reimbursement, among other benefits.
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