Service Advisor

4 days ago


Rancho Santa Margarita, California, United States Santa Margarita Toyota Full time
About Us

Santa Margarita Auto Group is a family-owned organization that has been serving the community since 1951. We are committed to providing exceptional customer service and building long-term relationships with our customers and employees.

Job Summary

We are seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will be responsible for providing excellent customer service, selling additional services, and ensuring that customers receive the best possible experience.

Key Responsibilities
  • Provide timely and professional service to customers
  • Sell additional services to customers, such as maintenance and repairs
  • Ensure that customers receive the best possible experience, with a focus on customer satisfaction
  • Maintain manufacturer customer satisfaction and training requirements
  • Estimate cost and completion time, and settle customer accounts
  • Obtain customer approval on all repair orders
  • Coordinate activities to ensure repair work is completed on time and to a high standard
  • Communicate effectively with customers about the status of work
  • Answer incoming telephone calls promptly and courteously
  • Accurately document any repair order changes
  • Follow up with customers to ensure complete customer satisfaction
Requirements
  • 18 years of age or older
  • General familiarity with a variety of automobiles
  • Valid driver's license and clean driving record
  • Excellent communication and customer service skills
  • Pre-employment background check and drug test
  • Ability to work as part of a team
  • Basic computer and phone skills
Benefits
  • Growth opportunities
  • Fast-paced work environment
  • Medical and dental insurance
  • Paid time off
  • 401(k) plan
  • Vehicle purchase plan
Compensation

$35,360.00 annually, plus commission based on services sold


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