Service Advisor
4 days ago
Santa Margarita Auto Group is a family-owned organization that has been serving the community since 1951. We are committed to providing exceptional customer service and building long-term relationships with our customers and employees.
Job SummaryWe are seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will be responsible for providing excellent customer service, selling additional services, and ensuring that customers receive the best possible experience.
Key Responsibilities- Provide timely and professional service to customers
- Sell additional services to customers, such as maintenance and repairs
- Ensure that customers receive the best possible experience, with a focus on customer satisfaction
- Maintain manufacturer customer satisfaction and training requirements
- Estimate cost and completion time, and settle customer accounts
- Obtain customer approval on all repair orders
- Coordinate activities to ensure repair work is completed on time and to a high standard
- Communicate effectively with customers about the status of work
- Answer incoming telephone calls promptly and courteously
- Accurately document any repair order changes
- Follow up with customers to ensure complete customer satisfaction
- 18 years of age or older
- General familiarity with a variety of automobiles
- Valid driver's license and clean driving record
- Excellent communication and customer service skills
- Pre-employment background check and drug test
- Ability to work as part of a team
- Basic computer and phone skills
- Growth opportunities
- Fast-paced work environment
- Medical and dental insurance
- Paid time off
- 401(k) plan
- Vehicle purchase plan
$35,360.00 annually, plus commission based on services sold
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