Service Advisor

5 days ago


Rancho Santa Margarita, California, United States Santa Margarita Toyota Full time
About the Role

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Santa Margarita Auto Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.

Key Responsibilities
  • Provide timely and professional service to all customers, ensuring their needs are met and exceeded.
  • Listen to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and selling additional services when appropriate.
  • Maintain manufacturer customer satisfaction and training requirements, continually learning about product updates, features, accessories, inventory, and their benefits to the customer.
  • Estimate cost and completion time, settling customer accounts, and eliminating surprises by reviewing service repairs and their associated charges to ensure accuracy.
  • Coordinate activities to ensure repair work is fixed right the first time and completed on time, communicating effectively with customers about the status of work.
  • Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.
  • Accurately document any repair order changes, inspecting every finished repair order for proper completion, pricing accuracy, and legibility.
  • Follow up with customers to ensure complete customer satisfaction, promptly addressing and resolving follow-up issues.
  • Maintain friendly, courteous relationships that encourage repeat business, identifying repeat customers and treating them accordingly.
  • Contact customers to remind them of service appointments and/or when scheduled maintenance is due, consulting customers on needed scheduled maintenance repairs.
Requirements
  • Dependable, professional, and positive, can-do attitude.
  • General familiarity with a variety of automobiles.
  • Valid driver's license and clean driving record.
  • Excellent communication and customer service skills.
  • Pre-employment background check and drug test.
  • Willingness to work as part of a team.
  • Basic computer and phone skills.
What We Offer
  • Growth opportunities.
  • Fast-paced work environment.
  • Medical and dental insurance.
  • Paid time off.
  • 401(k).
  • Vehicle purchase plan.

Salary: $35,360.00 Annually plus Commission based upon services sold.

Equal Opportunity Employer.


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