Service Advisor
4 days ago
Tesla is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in delivering exceptional customer service and technical expertise in servicing vehicles.
Responsibilities:- Provide prompt and courteous service to customers, addressing their inquiries and concerns in a professional manner.
- Assess technical issues, offering solutions over the phone and escalating to the Service Manager as needed.
- Accurately document customer concerns and data into the Dealer Management System, demonstrating strong attention to detail.
- Conduct transactions, guide customers through corrections, and summarize repair work performed.
- Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status.
- Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers, following up to ensure their satisfaction with the provided services.
- Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques.
- Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office.
- Proactive willingness to learn emerging automotive technologies.
- Ability to manage multiple priorities in order to meet business critical deadlines.
- Valid driver's license required.
Tesla offers a competitive compensation package, including a base hourly rate of $19.19 - $35.34, as well as cash and stock awards, and a comprehensive benefits program. Benefits include Aetna PPO and HSA plans, family-building, fertility, adoption, and surrogacy benefits, dental and vision plans, healthcare and dependent care flexible spending accounts, LGBTQ+ care concierge services, 401(k) with employer match, employee stock purchase plans, and other financial benefits.
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