Service Advisor

19 hours ago


Santa Clara, California, United States AutoNation Full time
Service Advisor Job Description

AutoNation is a leading automotive retailer in the United States, offering innovative products and exceptional services to empower customers to make informed decisions. As a Service Advisor, you will be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations.

Key Responsibilities:
  • Set and confirm appointments with customers to ensure a great service experience
  • Meet or exceed targeted sales goals and customer satisfaction index
  • Greet customers in a friendly manner and determine vehicle needs based on customer information and vehicle inspections
  • Use a consultative selling process to assist customers in planning for ongoing maintenance
  • Communicate with technicians and parts associates to ensure timely completion of work
  • Follow up with customers on the status of their vehicle and ensure satisfaction
Requirements:
  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Prior sales experience preferred but not required
  • Demonstrated communication, consultative, interpersonal, and organizational skills

This role offers competitive compensation and benefits, including health, dental, and vision insurance, 401k matching, and a comprehensive benefits package.


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