Service Advisor

5 days ago


Rancho Santa Margarita, California, United States Santa Margarita Toyota Full time
About the Job

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Santa Margarita Auto Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.

Key Responsibilities
  • Provide timely and professional service to all customers, ensuring their needs are met and exceeded.
  • Listen to customer inquiries and requests, asking questions to identify service needs and resolving customer concerns in a fair and timely manner.
  • Ensure customers receive the best possible customer experience, with a focus on building strong relationships and driving customer satisfaction.
  • Maintain manufacturer customer satisfaction and training requirements, staying up-to-date on product updates, features, and accessories.
  • Estimate cost and completion time, settling customer accounts and eliminating surprises by reviewing service repairs and their associated charges.
  • Obtain customer written approval on all repair orders, reviewing root cause and corrective repair action with the customer during vehicle delivery.
  • Coordinate activities to ensure repair work is completed right the first time and on time, communicating effectively with customers about the status of work.
  • Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.
  • Accurately document any repair order changes, inspecting every finished repair order for proper completion, pricing accuracy, and legibility.
  • Follow up with customers to ensure complete customer satisfaction, promptly addressing and resolving follow-up issues.
  • Maintain friendly, courteous relationships that encourage repeat business, identifying repeat customers and treating them accordingly.
  • Contact customers to remind them of service appointments and/or when scheduled maintenance is due, consulting customers on needed scheduled maintenance repairs.
Requirements
  • 18 years of age or older.
  • General familiarity with a variety of automobiles.
  • Valid driver's license and clean driving record.
  • Excellent communication and customer service skills.
  • Pre-employment background check and drug test.
  • Must be willing to work as part of a team.
  • Must have basic computer and phone skills.
Benefits
  • Growth opportunities.
  • Fast-paced work environment.
  • Medical & dental insurance.
  • Paid time off.
  • 401(k).
  • Vehicle purchase plan.

Equal Opportunity Employer.


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