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BDC Service Appointment Coordinator

1 month ago

Rancho Santa Margarita, California, United States Santa Margarita Ford Full time
About the Role

Santa Margarita Ford is seeking a full-time BDC Service Appointment Coordinator to assist guests with coordinating their vehicle service needs. This is an entry-level position for those looking to start a career in the automotive business.

Key Responsibilities
  • Making outbound phone calls to schedule service appointments
  • Receiving inbound phone calls and responding to customer inquiries
  • Setting service appointments and sending reminders
  • Following up with customers to ensure satisfaction
  • Coordinating service shuttle transportation
  • Establishing relationships with customers and ensuring follow-through on commitments
  • Communicating with Service Advisors to ensure prompt message delivery
  • Participating in team and process development to maximize dealer profitability
Requirements
  • Dependable and professional with a positive attitude
  • General familiarity with various automobiles
  • Valid driver's license and clean driving record
  • Excellent communication and customer service skills
  • Basic computer and phone skills
  • Ability to work as part of a team
Benefits
  • Growth opportunities
  • Fast-paced work environment
  • Medical and dental insurance
  • Paid time off
  • 401(k) plan
  • Vehicle purchase plan
Compensation

$20.00/hr - $22.00/hr

Santa Margarita Ford is an equal opportunity employer.