Customer Success Representative

1 month ago

Tampa, Florida, United States IMAGINiT Technologies Full time
Job Description

We are seeking a highly motivated and proactive Customer Advocate to join our team at IMAGINiT Technologies. As a Customer Advocate, you will be responsible for ensuring customer satisfaction and retention by providing exceptional support and service.

Key Responsibilities:

  • Proactively contacting customers to acclimate them to the benefits of being an IMAGINiT customer and support the adoption of Autodesk products.
  • Documenting all client communications in CRM system and escalating any client satisfaction issues to the appropriate manager for resolution.
  • Assessing internal processes and proposing improvements that directly affect customer retention.
  • Acting as a liaison with customers to resolve a variety of issues with their account and coordinating with internal resources as necessary.
  • Conducting presales and business reviews for our customers with our sales organization to ensure retention and expansion of solutions.
  • Providing customers with usage data analytics to optimize their digital solutions.
  • Managing customer leads to ensure they are assigned and handled by the appropriate individual or department.

Requirements:

  • Bachelor's degree in communications, marketing, or related field preferred or comparable experience.
  • 2 years of experience in CUSTOMER RELATIONS role.
  • Strong technical acumen.
  • Outstanding telephone skills with impressive ability to relate over the phone, good speaking voice, and able to deal with multiple levels within organizations.
  • Highly motivated, resourceful, and patient with a strong desire to truly make a difference and ensure customer satisfaction.
  • Excellent verbal and written communication skills.
  • Ability to work at a high level with multi-tasking.
  • Strong presentation skills.
  • Strong computer skills including Teams, Outlook, Microsoft Word, PowerPoint, and CRM tools.

Benefits:

  • Base Salary between $45,000 USD - $55,000 USD + bonus.
  • Health, Dental, and Vision.
  • Flexible Spending Accounts.
  • Short & Long-Term Disability.
  • Wellness Programs.
  • Paid Holidays.
  • Vacation and Sick Leave.
  • 401(k) with company match.
  • Tuition Reimbursement.
  • Service Awards.
  • Employee Referral Bonus Program.
  • Full Time-Monday-Friday Work Schedule.

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